Network Field Operation & maintenance ( O & M) Service portfolio consists of four primary activities as stated below,

• Preventive/Routine Maintenance
• Corrective/Remedial Maintenance
• Emergency Maintenance
• Third Party Disbursements Management

The Managed Service Operations will provide the Field Operation & Maintenance Services and Network Optimizing services depending on operators requirements. This include all kinds of activities required to operate and maintain (O&M) the Operators Transmission and Access networks to the expectation of the highest quality standards.The ATSL MS division will deploy a well-designed service organization to practice, engage with the necessary resources to fulfill the scope of work. Further pre-agreed Service Level Agreements (SLA) will be established as program of service measurements and quality control. In order to maintain a seamless operations, it will further resort to periodical reporting mechanism for efficient management purposes.

A brief of the activities to be carried out by the ATSL MSD’s First-Line Maintenance (FLM) staff includes:

• On-site corrective maintenance under the supervision of the NOC
• Regularly scheduled and ad-hoc preventive maintenance activities
• Hardware spares logistics and faulty parts replacement
• Post-acceptance RF drive testing where applicable
• Power and environmental system maintenance
• Microwave system maintenance
• Patrolling services along the fibre routes
• Overhead and Underground Fibre network maintenance
• Attending faults of Cable and antenna systems
• Any other tasks related to FLM, requested by the client.